Hayward and the East Bay
Appliance Problem Guides for Hayward Homes
Read the one that matches what's happening in your kitchen or laundry room, do the safe steps, then call with what you found.
Problem guides
Which guide matches what just happened?
Emergency appliance repair: the first ten minutes
A fridge or freezer that died, a washer leaking or full of water, a dryer that smells like burning, a gas smell at the range, and a dishwasher flooding the floor. Each one gets its safety steps in the order you'd do them.
Open it After an outageFridge not working after a power outage
How long to wait before judging it, the resets worth trying, and the signs that a surge damaged the control board.
Warm fridgeFridge not cooling, freezer still cold
The five-minute checks you can do, and the fan, defrost and sealed-system faults that need a tech.
Every appliance
What applies no matter which machine broke?
- Water on the floor and an appliance plugged in: switch it off at the breaker rather than reaching across the wet floor to the plug.
- A smell of gas that stays: nothing gets switched on or off inside. Everyone goes outside first. The gas smell guide has the rest.
- A hot or burning smell: stop the appliance and cut its power. Don't restart it to see if the smell comes back.
- Food in a fridge that quit: keep the doors shut. Every opening lets the cold out.
- Before the tech arrives: clear a path to the appliance and find the model number if you can reach it safely.
About the guides
How should you use these guides?
Are these repair instructions?
No. They cover what's safe to check, what to leave alone, and what to tell us on the call. Opening panels on a fridge, washer or gas range is the tech's job.
Which guide should I read if two things went wrong at once?
Start with whichever involves gas, burning or water near outlets. The emergency page puts those in order.
My problem isn't listed. What now?
Find the appliance on the repair services page, or call and describe it. Most calls start that way.
Next step
Done the safe steps? Check the ZIP.
Type the ZIP for the home with the broken appliance. If it's covered, the call is the next move.
Is that address one we cover?
The first ten minutes
Want the appliance back to normal, not just safe?
Call with what the guide helped you notice, and within ten minutes the visit is set and the tech knows where to start.